Terms & Conditions

Florere Ltd
Registered in England No. 15712638
Registered Office:
Florere
Unit 304,
Screen works
22 Highbury Grove,
Islington,
London
N5 2EF
VAT No. 476684633

The Terms and Conditions outlined below apply to purchases made from the FLORERE Ltd website: www. florere.com

Your acceptance of the Terms and Conditions is given when you make a purchase from FLORERE Ltd. It is important to read these Terms and Conditions carefully before buying goods from our website. FLORERE Ltd reserves the right to change these Terms and Conditions at any time and any such change will be effective once published on the website and consequently will apply to all new orders. If you have any questions about any aspects of our website please email us at: enquiries@florere.com

Registering With Florere Ltd

You can register your details by submitting your name, address and email address to us. Please note that by submitting the form you are agreeing to the terms and conditions of the site.

Ordering And Payment With Florere Ltd

When you order from FLORERE online for the first time you will need to register with us by setting up an account. This is for security reasons. It also avoids you having to re-enter your details when you place subsequent orders. You are responsible for maintaining the confidentiality of your account username and password and for preventing unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account.

Once we have received your order, we will send you an order confirmation email to the address provided. This will contain your order number and details of your purchase(s). Please be aware that this email is only an acknowledgement that your order has been received. A dispatch email will be sent when we have checked our stocks and can confirm we have dispatched the goods you ordered. This is the point when we have agreed to a contract with you.

Once you receive the order dispatch email this will act as confirmation that your FLORERE purchase(s) have been sent. You may receive multiple order dispatch emails if your order is being shipped in more than one parcel. If any goods are unavailable, you will receive an email to confirm the item will be cancelled and your payment for that item will be refunded. We reserve the right to refuse any order prior to dispatch.

Delivery

We use Royal Mail for delivery. Orders need to be placed before 1pm Monday-Friday.

If your order is not delivered within the expected time, please contact enquiries@florere.com

If your order is reported as lost in transit, we reserve the right to investigate the matter before offering a replacement or refund.

Once your order is delivered, the products are at your risk, and ownership will transfer to you only upon receipt of full payment for all amounts due, including any applicable delivery charges.

Delivery Exceptions

We accept  Debit Cards, Visa, Mastercard, American Express, Discover and UnionPay Google Pay and Apple Pay.

All transactions are taken in pounds sterling (£). If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.

Tax Charges

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate. 

For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

Promotional/discount Offer Terms + Conditions

From time to time FLORERE Ltd run Promotions and Offers on selected products or lines. All of our Promotional/Discount Offers are subject to the below Terms + Conditions: + Valid on full-priced items and cannot be used on sale or promotional items which are already discounted unless otherwise stated.

• Cannot be used in conjunction with any other offer.
• Valid for a limited period of time as specified in the marketing communication, they cannot be used outside of that period and previous purchases are not eligible.
• Promotional codes are for use by the intended recipient only and proof of entitlement may be requested.
• All orders are subject to acceptance and any improper use of Promotional codes may result in the cancellation of your order.
• All orders are subject to stock availability and we reserve the right to withdraw, amend or extend offers at any time, without prior notice.
• Orders cannot be amended once placed and Promotional codes cannot be applied retrospectively.

Please Note:

When an order is placed using a promotional/discount code which contains a number of items, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The ‘discount’ will not be refunded.

Returning To Florere Ltd

If for some reason you are not completely satisfied with your purchase, we offer refunds following the returns policy.

All items must be returned within 28 days of receipt of your order and must be returned new, unused, and in the original packaging with all FLORERE Ltd garment tags and labels attached. 

Once your return has been received at our warehouse we will inspect the returned item(s) and providing the order has been sent back as our FLORERE Ltd Returns Policy, we will process your return request within 14 days of receiving your returned goods and will send you an email notification to confirm this.

Returning Gifted Items

At present we do not offer gift receipts for online purchases. If a gifted item is returned for a refund the refund will be made to the original payment method and a confirmation email will be sent to the person who made the original purchase.

Exchanges - Not Applicable

We do not offer exchanges on orders. Please return your order for a refund and repurchase. If you need any assistance, please contact enquiries@florere.com

Sale

Terms and conditions, Customers have up to 28 days to return their sale purchase, we do not offer exchanges. Once your return has been received at our warehouse, we will inspect the returned item(s) and providing the order has been sent back as per FLORERE Ltd Returns Policy, a full refund will be issued within 14 days of receiving your returned goods (in line with the Consumer Contract Regulations 2014). A confirmation email will be sent to the account holder once the refund is processed. Discount codes do not apply on sale items.

Garments, Size, Colour, Print

At FLORERE, we strive to present the colours, sizes, and specifications of our products as accurately as possible on our website. However, please note that the colours you see may vary depending on your monitor’s resolution. We cannot guarantee that the colour displayed on your device will precisely match the item you receive. Additionally, we may update or change the sizes and specifications of products displayed on our website without prior notice.

Governing Law And Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the non-exclusive jurisdiction of the English courts, as do we.

Privacy Policy

At Florere, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website or make a purchase from us.

By using our website, you agree to the practices outlined in this policy. Please read it carefully.

Information We Collect

We collect personal information when you interact with our site. This may include:

• Personal Information: Name, address, email, phone number.
• Order Information: Purchase history, payment method (we do not store card details).
•  Usage Information: Browsing history, cookies, IP address.
• Marketing Preferences: How you choose to receive promotional materials.

How We Use Your Information

We use your information for the following purposes:

• To process your orders and manage your account.
• To communicate with you about your orders, special offers, and promotions.
• To improve our website and customer service.
• For fraud prevention and legal compliance.
• To send you marketing materials if you've opted in.

Who We Share Your Information With

We do not sell your personal data. However, we may share your information with third parties in the following cases:

• Delivery Providers: To fulfill your orders (e.g., courier services).
• Payment Processors: For order payment
• Marketing Services: To send you promotional emails
• Legal Obligations: If required by law.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Opt-out of marketing communications.
• Request deletion of your data (where applicable).

Cookies and Tracking

We use cookies to enhance your experience on our site, including for tracking and marketing purposes. For more information, please read our Cookie Policy.

Data Security

We take appropriate measures to protect your personal information. All sensitive data is encrypted and stored securely.

How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal obligations.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.

Contact Us

This Privacy Policy was last updated on 28.03.2025

Questions / Further Information

Please contact our Customer Services team : enquiries@florere.com